Sharing Our Stories: Empathy is an Art

The Art of Empathy
A guest post by Marie W. Watts

Being the change we seek requires us to practice empathy. 

Simply put, empathy is trying to understand another person’s feelings.  

According to Merriam-Webster, sympathy implies sharing (or having the capacity to share) the feelings of another, while empathy tends to be used to mean imagining, or having the capacity to imagine, feelings that we do not actually have.   

If I have had a divorce, for instance, it is easy to imagine the feelings of another who is going through marital issues (sympathy). However, if I’ve never been in that situation, conjuring up that emotional state may not be so simple (empathy).

Matthew 9:35-38 (NIV) describes how Jesus Christ practiced compassion. Compassion refers to both having empathy and the desire to mitigate the pain:

Jesus went through all the towns and villages, teaching in their synagogues, proclaiming the good news of the kingdom and healing every disease and sickness. When he saw the crowds, he had compassion on them, because they were harassed and helpless, like sheep without a shepherd. Then he said to his disciples, “The harvest is plentiful but the workers are few. Ask the Lord of the harvest, therefore, to send out workers into his harvest field.”  

As our journey in the footsteps of Jesus Christ unfolds, how do we develop empathy for those who are different from us, so we can move to compassion? A few suggestions follow …

    When we are in a one-on-one situation:

·      Suspend judgment. Don’t judge until you know the person better.

·      Listen.    

·      Ask questions if you think something is wrong.    

·      Ask about feelings.

·      Show concern.

·      Pay attention to the needs of others.

 

When listening, follow these tips:

 

·      Reflect the speaker’s feelings. Example: That must have been a terrible experience.      

·      Ask for clarification using “I” phrases. Example: I’m not sure I understand. Not You’re not making any sense.

·      Use eye contact.

·      Show interest through body language.

·      Don't plan rebuttals.

·      Don't jump to conclusions.

·      Give the person your undivided attention.

·      Don’t interrupt or impose your solutions.

·      Summarize what you believe the person is saying.

Often, we are not in a position to speak with individuals who are different from us. We can still develop empathy by reading or watching programs about their experiences. My next novel involves a character whose mother is mixed race African American and Korean. Until I read an anthology of stories by these individuals, I never realized the pain and suffering they endured.      

Lastly, if you are in a position to ease someone’s pain, do so. There’s quite a bit of hurt in the world right now, and we can all use some tender loving care.

~*~

Author Bio:

Marie W. Watts is a former employment discrimination investigator and human resource consultant with over twenty-five years of experience. In pursuit of justice in the workplace, she’s been from jails to corporate boardrooms seeing the good, the bad, and the ugly of humans at work.  

Her on-the-job observations came in handy when she co-authored a textbook about how to behave at work, Human Relations 4th ed. Additionally, her work has been published in the Texas Bar Journal and the Houston Business Journal as well as featured on Issues Today syndicated to 119 radio stations, NBC San Antonio, Texas, and TAMU-TV in College Station, Texas. 

A popular diversity and employment discrimination trainer, Marie has trained thousands of employees to recognize their own biases and prejudices and avoid discriminating against others in the workplace. She has brought her experiences to life in the trilogy Warriors For Equal Rights about the struggles of ordinary people who work at the little-known federal agency, the Equal Employment Opportunity Commission (EEOC).

She and her husband live on a ranch in central Texas. In her spare time, she supports a historic house and hangs out with her grandsons. For more information about Marie and her stories about life, visit www.mariewatts.com. 

~*~
Connect with Marie:
Bookbub - https://www.bookbub.com/profile/marie-w-watts
Facebook - https://www.facebook.com/mariewattsbooks
Twitter - https://twitter.com/MarieWattsBooks
Instagram - https://www.instagram.com/mariewattswriter/
Linkedin - https://www.linkedin.com/in/marie-w-watts-5b2a2b/

Sharing Our Stories: Self-control

Striving for Self-Control
A guest post by Marie W. Watts

“For God gave us a spirit not of fear but of power and love and self-control.”

– 2 Timothy 1:7 ESV

While it sounds simple to deal with others who are different from us in the manner God intended, I continually struggle with this concept.

In the 1990s, while working for the Equal Employment Opportunity Commission (EEOC), I had my first contact with a Nigerian. Before this meeting, my slate was clear. I had no opinions—good or bad—about individuals from that country.

Working on his failure to hire complaints was a disaster. He became angry with me because I was not able to prove discrimination. To me, he was rude and sexist.

Sometime later, a friend and I were working on a management training class for a nonprofit. I began to complain about Nigerians, and he said, “Nigerians? Nigerians. I’ve been to their country. They are warm, wonderful people.”

Then it hit me—I was stereotyping! I took everything negative about one individual and piled it on to all who were similar to him. And my job at the EEOC was to stop others from doing the same thing.

Why is it so easy to stereotype even when we intellectually know better and are striving to follow God’s command to love others?

Our brain has a built-in function that allows us to generalize. For instance, this ability is helpful when dealing with a pot of boiling water. Once we learn that we can be burned by the boiling water, we do not have to relearn this fact every time we see a bubbling pot. Just imagine how stressful life would be without our capability to generalize.

We can trip up, however, when dealing with people. Stereotyping keeps us from seeing the individual and all his/her potential. We often handicap that person with stereotypes, never bothering to look further.

Fast forward to the 2000s. The day the AT&T store opened in La Grange, Texas, I was one of the first customers through the door. I was determined to learn all I could about the Galaxy before making the switch from my iPhone.

As I stepped inside, a man I took to be in his 70s approached me with the familiar question, “May I help you?”

My brain began yelling, “Go away, I don’t want to talk to you. You don’t know anything about smartphones! You’re too old.” I caught myself, thank goodness, and realized I was stereotyping.

Turns out, the man who approached me was an AT&T executive in town for the grand opening. He quickly turned me over to a younger individual who came from an out-of-town store to help for the day. I bought the Galaxy and spent some time exploring the features.

Several weeks later, I went back to the store to ask questions. The out-of-towners were gone, and the regular staff (Millennials and Gen-Xs) were there. I found out I knew more about the Galaxy than they did. (By the way, I am in my 60s.) Go figure.

The bottom line: In order to deal lovingly with others, we must continually monitor our tendency to lose self-control.

So, the next time you interact with someone different and began to experience negativity, stop and do a gut check. Has this individual actually done anything to elicit that emotion? Or, is stereotyping controlling your reaction? Only then can you make a conscious choice to act lovingly.

~*~
Author Bio:

Marie W. Watts is a former employment discrimination investigator and human resource consultant with over twenty-five years of experience. In pursuit of justice in the workplace, she’s been from jails to corporate boardrooms seeing the good, the bad, and the ugly of humans at work. 

Her on-the-job observations came in handy when she co-authored a textbook about how to behave at work, Human Relations 4th ed. Additionally, her work has been published in the Texas Bar Journal and the Houston Business Journal as well as featured on Issues Today syndicated to 119 radio stations, NBC San Antonio, Texas, and TAMU-TV in College Station, Texas.

A popular diversity and employment discrimination trainer, Marie has trained thousands of employees to recognize their own biases and prejudices and avoid discriminating against others in the workplace. She has brought her experiences to life in the trilogy Warriors For Equal Rights about the struggles of ordinary people who work at the little-known federal agency, the Equal Employment Opportunity Commission (EEOC).

She and her husband live on a ranch in central Texas. In her spare time, she supports a historic house and hangs out with her grandsons. For more information about Marie and her stories about life, visit www.mariewatts.com.

~*~
Connect with Marie:
Bookbub - https://www.bookbub.com/profile/marie-w-watts
Facebook - https://www.facebook.com/mariewattsbooks
Twitter - https://twitter.com/MarieWattsBooks
Instagram - https://www.instagram.com/mariewattswriter/
Linkedin - https://www.linkedin.com/in/marie-w-watts-5b2a2b/